UX strategy & design services

Specializing in, but not limited to, Human-AI UX projects, I offer a comprehensive range of experience strategy and design services, each customized to meet your project’s needs, timelines, and UX budget. My services are flexible, scalable, and designed to quickly deliver tangible results that drive business growth.

For Human-AI projects, the following services are focused on creating conversational experiences that are trustful, ethical, effective, engaging, and beneficial:

  • Business Strategy Alignment: Align business goals with AI-driven user value and satisfaction.

  • User Research: Plan and conduct research to understand how users might interact with the AI-enhanced product. Develop insights and recommendations to inform and support stakeholders’ decision-making and the design process.

  • Ethics and Bias Consideration: Recommendations based on review of relevant ethical issues and potential biases in AI-driven experience.

  • Human and AI persona development, journey mapping and service-design blueprints.

  • Conversation-design strategies and artifacts: Chatbot personality and emotions, language and tone, conversation framing, humor and narrative techniques, turn-taking, error-handling and fallback.

  • UX roadmaps and detailed project plans for AI-driven UX projects, outlining the steps needed to achieve specific milestones and objectives on time and within budget.

  • Human-AI Interaction Design: Design AI systems that are intuitive and user-friendly, ensuring that the AI’s capabilities and limitations are transparent to the user.

  • Scalable design-systems for Web applications and mobile apps. (Figma)

  • Usability Testing: Test AI interfaces with real users to identify usability issues and areas for improvement.

  • AI-Specific UX Metrics: Define and track metrics that are specific to AI interactions, such as user trust and system transparency.

  • Human-AI UX Training and Workshops: Provide training and workshops on AI UX design principles and best practices.Ahead of a strategic business transformation effort and need guidance with the RFP and vendor selection process?