Empowering Your Ageless Innovation
Designing Tomorrow’s Caregiving with Today’s Wisdom
Consulting Services
UX Research, Product Strategy & Service Design for AgeTech & the Caregiving Industry | AI Risk Assessments & Governance
Service Design
As AI-enabled systems reshape how services operate, you're facing critical decisions about transforming your established operations. The path isn't always clear—which solutions will truly benefit your organization? What are the risks? How will it impact your people?
Service design methodology cuts through this complexity by systematically uncovering opportunities and challenges, helping you design lasting services that continuously improve.
I'll help you transform operational complexity into improved service delivery and higher client and employee satisfaction across your organization.
Activities typically include stakeholder research, journey mapping, service blueprinting, touchpoint design, implementation planning, and measurement framework development.
User Research & Insights
In today's rapidly evolving service landscape, you need more than assumptions to guide your decisions. What do your users really need? How are they actually interacting with your services? Where are the hidden pain points that data alone can't reveal?
Through user research methodology, I uncover the critical insights that drive meaningful service improvements. I'll help you understand the true needs and behaviors of your users, validate solutions before significant investment, and ensure your innovations solve real problems with measurable impact.
Activities typically include stakeholder interviews, contextual inquiry, usability testing, survey design, behavioral analytics, and insights workshop facilitation.
Responsible AI-Enabled Design
As you integrate AI into your services, you're likely grappling with critical questions: How do we maintain trust while introducing AI-enabled features? What governance frameworks will protect our organization and users? How do we ensure AI enhances rather than disrupts existing service quality?
Through responsible AI-enabled design methodology, I help you navigate these challenges by developing transparent, trustworthy AI integrations that align with your service goals. Together, we'll create governance frameworks and user experiences that balance innovation with accountability, ensuring your AI implementation benefits everyone while protecting your organization's interests.
Activities include NIST and ISO-guided risk assessments, UX audits, impact analysis, and human-centered AI implementation.
AI Audits
Technical AI audits tell only part of the story. How do users actually experience your AI systems? Are the interfaces truly transparent and understandable? Where are the gaps between technical compliance and real-world usability?
By integrating specialized UX and human-centered design expertise into your audit process, I help your team evaluate AI systems holistically. Together, we'll uncover critical insights about transparency, fairness, and usability that technical metrics alone might miss, ensuring your AI systems work as intended for all users.
Activities might include trustworthiness experience assessment, interaction analysis, accessibility review, documentation audit, and stakeholder impact evaluation as part of certified audit processes.
How to Engage
1-Hour Consultation
For founders and leaders facing tough strategic decisions about UX for their service or product, an informal, complimentary, no-commitment conversation with Ezra for expert opinion and advice.
If you need to schedule a meeting outside of 8am-8pm CST due to timezone differences, please contact Ezra.
Scoped Engagements
A UX engagement scoped around agreed activities, deliverables, timeline and budget.
As the UX partner on an AI Audit
AI Risk Assessments
Setting up a AI Governance & AI Risk Management structure
Fractional Retainer
Ongoing, part-time strategic advisory UX support and expertise to repair, enhance, reimagine, or invent your service or product’s user experience.
AI Governance & Senior-Centered Design: Certified to Protect What Matters
As a certified AI Auditor with deep UX design expertise, I bring a unique combination of skills crucial for developing effective AgeTech solutions. This dual specialization enables me to evaluate AI implementation through both technical and human-centered lenses, ensuring systems are not only ethically sound but genuinely usable for seniors and caregivers. My expertise allows seamless integration of structured assessment frameworks that examine AI features across accessibility, transparency, privacy, and user trust – all while working within your existing development processes to create AI solutions that enhance rather than complicate the care experience.
For your AgeTech product or service, this means having a UX partner who can:
Evaluate AI interactions through the specific needs of senior users and their support networks
Design transparent, trustworthy interfaces for AI-powered features
Integrate governance and compliance considerations early in the design process
Create clear documentation trails for AI-driven decisions
Build risk assessment into the core of your UX workflow
Experience strategy and design projects
Bloomberg • Coca-Cola • Cardinal Health • Walgreens Boots Alliance • Dell-EMC • Ally Bank • Allstate • US Bank • Inspira Financial • StateFarm • JP Morgan • ComScore • Independence Tube • NetApp • Sentient Jet • UIC • Actuate • Anthology (Campus Management) • Ex Libris Group • Houghton Mifflin
Extensive experience in working with startups and assisting founders transform their innovative ideas into products attractive to investors and customers.
I specialize in designing AI-enhanced experiences that put people first while driving revenue growth. With over 20 years of experience transforming service operations for healthcare and finance enterprises, I help AgeTech companies and senior care service organizations providers thoughtfully integrate AI in ways that enhance – rather than replace – human connections.
My approach centers on deeply understanding your unique organizational context to create solutions that:
Support organizations in delivering more personalized care
Reduce operational burdens so staff can focus on human interactions
Strengthen family-caregiver-provider relationships
Ensure technology serves people, not the other way around
In an age where AI adoption is inevitable, I help organizations find the right balance between technological efficiency and human touch – because care will always be fundamentally about people.
