Empowering Your Ageless Innovation
Designing Tomorrow’s Caregiving with Today’s Wisdom
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As you integrate AI into your services, you're likely grappling with critical questions: How do we maintain trust while introducing AI-enabled features? What governance frameworks will protect our organization and users? How do we ensure AI enhances rather than disrupts existing service quality?
Through research, rapid concept development, hyper-prototyping, and usability testing, I help you validate ideas quickly and iterate based on real user feedback.
The outcomes deliver measurable improvements, prevent costly mistakes, reduce development time, and ensures you're building a product that people value and want to use.
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Service design maps how your services work now, simulates how they might work based on your vision for the future, and guides alignment and decisions around solutions and priorities to make the vision a success.
You'll quickly discover the hidden barriers preventing your vision from becoming reality, then get a clear and measurable roadmap after comparing different solutions to eliminate barriers—from AI integration to process changes—ranked by impact and feasibility.
You'll move from uncertainty about what changes to make to confidence in your next steps, with artifacts that guide implementation and measure success over time.
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AI governance provides the structures organizations need to manage risk and accountability in AI adoption. It maps current risks and compliance gaps, evaluates how governance frameworks could apply, and guides decisions around policies, assessments, and audit processes. Done well, governance ensures that AI use meets today’s ethical expectations and tomorrow’s regulatory standards.
Services include establishing governance frameworks informed by ISO 42001 and ISO 42005 for rapid implementation and long-term resilience; conducting comprehensive risk assessments to identify vulnerabilities; and performing AI audits that evaluate both technical compliance and real-world user experience. Addressing governance early prevents costly compliance and technical debt and builds a foundation for responsible, scalable AI adoption.
How to Engage
Scoped Engagements
Agreed activities, deliverables, timeline and budget.
Fractional Retainer
Ongoing, part-time strategic advisory support and expertise
AI Governance & Inclusive Age Design
I help organizations design and deploy AI responsibly, with interfaces and systems that work for people of all ages and abilities. My services include:
Inclusive Evaluation – Assess AI interactions through the perspectives of older adults, caregivers, and diverse user groups.
Trustworthy UX Design – Create transparent, reliable interfaces for AI-powered features.
Governance by Design – Embed compliance and risk management into the earliest stages of product development.
Audit-Ready Documentation – Help you produce clear records that demonstrate responsible AI use.
Risk-Aware Workflows – Integrate AI risk assessments directly into your UX and service design processes.
Experience strategy and design projects
Bloomberg • Coca-Cola • Cardinal Health • Walgreens Boots Alliance • Dell-EMC • Ally Bank • Allstate • US Bank • Inspira Financial • StateFarm • JP Morgan • ComScore • Independence Tube • NetApp • Sentient Jet • UIC • Actuate • Anthology (Campus Management) • Ex Libris Group • Houghton Mifflin
Extensive experience helping startups transform innovative ideas into products that attract investors and retain customers.
