Welcome!
I advise caregiving organizations seeking to transform their services, and AgeTech investors in and developers of AI-driven solutions for the caregiving industry.
Services for AgeTech Developers & Investors:
Product strategy, UX research and design, conversational design, zero-training implementation, and compliance planning for AI-driven products - empowering investors and developers to create thriving solutions that demonstrate clear value while ethically and safely serving the needs of both caregivers and care recipients through proven human-centered design methodologies.
Services for Caregiving Organizations:
Service design, AI technology evaluation and selection, AI risk assessments and service transformation roadmaps - empowering organizations to improve and innovate human-centered service delivery while mitigating AI risks through effective governance.
Services for AI Auditors & Assurance Teams:
Enhance audit processes with my specialized perspective on the intersection of aging, caregiving, and technology.
Expertise:
• User Research
• Strategic Planning & Stakeholder Alignment
• Service & Product Design
• AI-Human Conversation Design
• Retrofitting Legacy UX for AI
• Responsible Human-AI Experience
• AI Governance & Risk Assessments
• Experience Measurement Frameworks
• Workshop Design & Facilitation
• Speaking Engagements
Experience strategy and design projects
Bloomberg • Coca-Cola • Cardinal Health • Walgreens-Boots Alliance • Dell-EMC • Ally Bank • Allstate • US Bank • Inspira Financial • StateFarm • JP Morgan • ComScore • Independence Tube • NetApp • Sentient Jet • UIC • Actuate • Anthology (Campus Management) • Ex Libris Group • Houghton Mifflin
Extensive experience in working with startups and assisting investors transform their innovative ideas into products attractive to investors and customers.
AWARD
A UTI Story : Journey Mapping Methodology &
Improving Continuity of Care
Award Issued by the Healthcare Information and Management Systems Society (HIMSS)
INDUSTRIES
My leadership experience spans UX leaderships across diverse industries including healthcare & pharma, financial & insurance, CPG & manufacturing, education, information service and aviation.
Books
I authored several books on experience design and prototyping.
The most recent book, ‘Exploring Experience Design’, is intended for high-school and college students who are interested in, and curious about design but are not aware of the various possibilities.
My Axure prototyping books combined tool mastery with the value of prototyping thought throughout the entire design life cycle, the considerations that guide the creation and management of interactive prototypes for effective storytelling, collaboration, communication, validation and user-testing.
Tools
Secure Microsoft Business and Google Workspace accounts with enterprise-grade encryption for confidential file sharing and storage. All client documents are protected by multi-factor authentication, comprehensive access controls, and compliance with industry data protection standards, ensuring your sensitive information remains secure throughout our collaboration.
Design-Thinking & Collaboration Workshops: Miro, FigJam
User Research: ATLAS.ti, User Zoom, Other
Surveys: Qualtrics, MS Forms, Google Forms, SurveyMonkey
Wireframes and Prototyping: Figma
Design Systems, Component Libraries & Style Guides: Figma
Graphics & Photo Editing: Sketch, Illustrator, Photoshop
Video Demos & Tutorials: Camtasia
