Showcase : Product Strategy
Build or Buy? Corporate Communications System
Problem Statement
A global organization faced a critical decision about their enterprise communication platform—the digital backbone connecting thousands of employees, external partners, and service providers in their daily operations. The aging system had become essential to their organizational culture and compliance requirements, but mounting technical debt threatened operational continuity. Leadership faced a high-stakes choice: rebuild their custom solution or migrate to a vendor platform that might not preserve the integrated workflows and security controls their complex stakeholder ecosystem required.
How this relates to your needs
Whether you're evaluating care coordination platforms, family communication tools, integrated service delivery systems, or deciding whether to enhance your existing app for cognitive support or social connection versus adopting third-party solutions, the challenge is the same: how do you modernize without losing the specialized workflows, personalized features, and trust relationships that make your organization unique?
The strategic analysis framework I developed here helps you navigate these pivotal technology decisions by evaluating not just system capabilities, but how platforms shape organizational culture and stakeholder relationships. This approach ensures your technology choices strengthen rather than disrupt the complex communication patterns essential to quality care delivery—while building the operational resilience needed to serve your community's evolving needs over time.